Rostering Officer

Rostering Officer

Join a purpose-driven team supporting participant care through exceptional coordination.

• Start ASAP – full-time hours (Mon to Fri, 8am–4pm)
• 2–4 week assignment to support operational continuity
• Work onsite, collaborating with dedicated Service Delivery teams

Patterson Recruitment is proud to partner with Primacy Care Australia, a trusted provider of psychosocial support services. With a strong reputation for delivering high-quality, person-centred care within the NDIS framework, Primacy is committed to ensuring each participant is matched with the right professionals at the right time.

To support continued growth, we are seeking an experienced Rostering Officer to join their fast-paced operations team in a casual, full-time capacity. This is an on-site role, ideal for someone confident in NDIS rostering or workforce coordination and ready to hit the ground running.

About the Role:

You’ll be responsible for efficiently coordinating support worker schedules, ensuring participant needs are met with speed and care. Working closely with Service Delivery Managers and internal stakeholders, you’ll play a critical role in delivering smooth, responsive service coordination.

Key Responsibilities:

Participant Scheduling & Communication

• Schedule timely initial sessions between participants and Key Workers
• Liaise with participants to confirm bookings and provide a high-quality first impression
• Coordinate changes and re-allocations in response to evolving service needs

Workforce Coordination

• Match Key Workers (field staff) to participants based on skill and availability
• Communicate clearly with internal teams to ensure continuity of care
• Maintain up-to-date records and documentation on participant interactions

What We’re Looking For

• Proven experience in scheduling, rostering, or coordination (NDIS or health sector preferred)
• Ability to multitask, think on your feet, and act quickly
• Professional phone manner and strong stakeholder communication skills
• High-level technical capability – confident across Microsoft Office and scheduling/CRM platforms
• Strong attention to detail, time management, and adaptability in a busy environment
• A calm, solutions-focused approach to competing priorities

Apply

If you thrive in a fast-moving environment and enjoy making a difference through operational excellence, we’d love to hear from you.

Apply today with ONE PDF to express your interest in this immediate opportunity. For a confidential discussion, please call Gabrielle Patterson on 0416 170 100 or email gab@pattersonrecruitment.com.au

Patterson Recruitment is an equal opportunity employer.

We welcome applicants from all backgrounds and can provide adjustments to ensure equitable access throughout the recruitment process.