Fundraising Officer

Fundraising Officer

• Support meaningful work that impacts veteran families
• Coordinate appeals, donor support and community fundraising
• Full-time opportunity in a compassionate, professional team

Melbourne Legacy is a for-purpose organisation committed to supporting the families of veterans who have sacrificed their lives or health in service to our country. With a rich history dating back to 1923, we are the only ex-service organisation in Australia dedicated solely to the care of veterans' families.

We are seeking a driven and compassionate Fundraising Officer to join our Fundraising team. In this full-time role, you will report to the Fundraising Team Leader to strengthen donor engagement, coordinate fundraising initiatives and provide excellent supporter experiences.

Responsibilities:

• Monitor supporter inboxes and triage enquiries
• Respond to donor and community supporter enquiries in a timely, professional manner
• Process donations and manage records using Salesforce CRM
• Provide phone-based support to donors including donation processing and gratitude calls
• Support the delivery of appeals and implementation of donor journeys for single and regular giving
• Assist with marketing coordination and distribution of fundraising merchandise
• Facilitate In Memory fundraising requests and mailout packs
• Support community fundraisers and maintain relationships with branches and partner clubs
• Assist with peer-to-peer fundraising campaigns and major events such as Legacy Week and Legacy Challenge
• Provide general administrative support and maintain knowledge of internal procedures and compliance

Key Selection Criteria:

• Proven experience in fundraising and/or community engagement roles, preferably in the not-for-profit sector
• Excellent communication and interpersonal skills, with a client-centred approach
• Demonstrated ability to manage multiple tasks and meet deadlines
• Experience with CRM systems (ideally Salesforce), MS Office and fundraising platforms
• A strong understanding of donor engagement, marketing support and campaign coordination
• Ability to work independently and collaboratively with a professional, empathetic attitude
• Strong organisational and time management skills
• Relevant tertiary qualification in marketing, communications or a related field (desirable)
• National Police Check and Working with Children Check (or willingness to obtain)

Please apply via the link, including ONE PDF containing your cover letter and resume.

For any questions, contact Gabrielle Patterson on 0416 170 100.

Patterson Recruitment is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people of all backgrounds and abilities.