Case Study: Head of HR – Disability Service Provider Recruitment
Client
- Organisation: Primacy Care Australia Pty Ltd (Melbourne)
- Sector: Disability (community services, home care, NDIS)
- Context: Required senior HR leadership to drive culture, compliance, workforce transformation within budget
Client Need
- Appoint a Head of HR / People & Culture to lead strategy, governance, and workforce planning
- Lift compliance across Fair Work, SCHADS, NDIS Quality & Safeguards, ACQSC
- Reduce turnover, improve employee experience (EVP, L&D, leadership capability), and modernise HRIS/processes
Our Approach
- Targeted search across NFP, healthcare and education for values-led HR leaders with IR/ER depth
- Engaged purpose-driven talent motivated by mission impact and workforce uplift
- Shortlisted 4 high-calibre candidates with proven HR strategy, IR negotiations, change management, and metrics-driven delivery
- Assessed capability in policy and compliance frameworks, workforce planning, leadership coaching, and HRIS optimisation
Outcome
- Successful placement in 4 weeks
- New Head of HR delivered within 6 months:
- 12% turnover reduction through targeted retention, onboarding and leadership programs
- Improved compliance posture (audit readiness, policies, training)
- A practical People & Culture strategy aligned to organisational values and service delivery
Key Success Factors
- Sector insight into SCHADS/NDIS/ACQSC requirements and multi-site operations
- Values-based engagement that resonated with mission-driven leaders
- Rigorous assessment of IR/ER, change leadership, and workforce analytics
Impact
- Stabilised workforce, enhanced risk and compliance, and a clearer People & Culture roadmap supporting quality care and growth
